1. Information We Collect

We collect information that you provide directly to us, including:

• Personal information (name, email, age, gender)
• Energy usage data (meter values, consumption records, and utility costs)
• Property and facility metadata
• Device and app telemetry for diagnostics and reliability
• Emergency contact information you choose to share

2. How We Use Your Information

We use the collected information to:

• Provide and improve our services
• Personalize your energy management experience
• Monitor and analyze energy usage trends and forecasts
• Send important updates and notifications
• Provide analytics, benchmarking, and optimization insights
• Ensure the security of your account

3. Data Security

We implement robust security measures to protect your personal information:

• Encryption for sensitive account and usage data
• Regular security audits and updates
• Secure data storage and transmission
• Access controls and authentication

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist in app operations
• Authorized organization members based on role permissions
• Partners with your explicit consent
• Legal authorities when required by law

5. Your Rights

You have the right to:

• Access your personal data
• Request data correction or deletion
• Opt-out of marketing communications
• Export your data
• Withdraw consent at any time

6. Location Data

EnergyWiz may collect approximate location and timezone data to improve regional defaults, tariff support, and usage insights. You can control location permissions through your device settings. Disabling location may reduce personalization.

7. Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect information from children under 13.

8. Changes to Privacy Policy

We may update this policy periodically. We will notify you of any material changes via email or through the app.

9. Contact Us

If you have questions about our Privacy Policy, please contact us at info@energywiz.ca.